IPOH | 21 APRIL 2026
A complaint management coordination briefing organised by the Malaysian Communications and Multimedia Commission (MCMC) Perak was successfully held at the Multipurpose Hall, Perak State Secretary Building.
The briefing focused on strengthening participants’ understanding of complaint management procedures and processes through the use of the MCMC Complaint Resolution Portal (CRP Portal). Participants were also introduced to the MCMC Nexus application, which serves as a platform for monitoring telecommunications coverage and network performance in the field.
The session aimed to enhance the efficiency and effectiveness of complaint handling by promoting a more structured and systematic approach to complaint submission, monitoring, and resolution.
This initiative was spearheaded by the Office of the State Executive Councillor for Communications, Multimedia and Non-Governmental Organisations (NGOs) as part of ongoing efforts to improve public service delivery. Through better coordination and streamlined reporting mechanisms, the initiative seeks to ensure that complaints are communicated clearly, managed efficiently, and addressed through comprehensive follow-up actions.
The programme reflects the commitment of all stakeholders towards strengthening communication channels, improving telecommunications service monitoring, and delivering more responsive solutions to the needs of the public.
